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Topics Covered
  • Course aims and outcomes
  • The need for confidentiality
  • Legal considerations
  • Guide to Confidentiality - Rule 1
  • Guide to Confidentiality - Rule 2
  • Guide to Confidentiality - Rule 3
  • Guide to Confidentiality - Rule 4
  • Guide to Confidentiality - Rule 5
  • Assessment

Confidentiality in a Care Setting

This online Confidentiality in a Care Setting training explains what is meant by confidentiality, your duty of confidentiality and how you should deal with confidential information.

The approximate duration of this training is 1 hour.

Who is it for?

This training is aimed at all workers within the care sector, providing them with the knowledge they need in order to correctly deal with confidential information in their workplace.

The information contained in this training covers essential underpinning knowledge required by Care Certificate Standard 14 - Handling Information.

When do I get my certificate?

When you have successfully passed the course you will be able to download and print your certificate straight away.

As this course has been accredited by the CPD Certification Service, your certificate will contain the CPD logo and can be used to provide evidence for compliance.

What does the course cover?

The course contains the following 7 topics and includes an assessment:

The Need for Confidentiality

  • What is meant by the terms 'confidential' and 'confidentiality'.
  • Why confidentiality is essential in a care setting.
  • Examples of breaches of confidentiality.
  • How mobile technology use can lead to breaches of confidentiality.
  • That your professional Code of Conduct requires you to respect a person’s right to confidentiality.

Legal Considerations

  • Who would normally have access to an individual's confidential information.
  • The potential consequences of not sharing information.

Confidentiality Rule 1

  • When confidential information can and cannot be shared with others.
  • The minimum information that an individual must be told when you collect confidential information.
  • How you would go about responding to an individual's request to access confidential records.

Confidentiality Rule 2

  • Who would normally have access to an individual's confidential information.
  • The potential consequences of not sharing information.

Confidentiality Rule 3

  • What is meant by anonymised data.
  • Examples of where anonymised data can be used.
  • Who is responsible for championing confidentiality and protecting confidential information in an organisation.

Confidentiality Rule 4

  • Recall the right of an individual to object to their confidential information being shared.
  • Provide one reason why a person's request not to share their confidential information might be refused.
  • Recall what to do when a person's request not to share his/her confidential information is refused.

Confidentiality Rule 5

  • That an individual must follow their employer's agreed ways of working.
  • The action taken if confidentiality rules are not being followed.


The assessment is generated from question banks so that the questions change each time a candidate takes the assessment – making the training suitable for initial and refresher training.

There is no limit on the number of attempts at the assessment and informative feedback is given so candidates can learn from their incorrect responses.

Can’t find the training you want? Just email us at or call us on 0333 577 5016 to discuss what you are looking for. We regularly add to our training portfolio and adapt existing training to specific end user requirements.