Root Cause Analysis for Incident Investigation (Level 2)

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  • Certified by CPD
  • Audio voiceover
  • Approximate duration 4 hours
  • Downloadable certificate on completion

This InPractice online training provides a structured approach to incident investigation, from gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. The training follows a proven Root Cause Analysis (RCA) methodology tailored to investigating patient incidents in hospitals, care homes and care services.

We also offer the Root Cause Analysis for Incident Investigation (Level 1) training course.

This Level 2 Root Cause Analysis for Incident Investigation online training course has been certified by The Continuing Professional Development Certification Service (CPD).

CPD Logo

RCA Example Certificate

When do I get my certificate?

When you have successfully passed the course you will be able to download and print your certificate straight away.

As this Level 2 Root Cause Analysis for Incident Investigation online training course has been accredited by the CPD Certification Service, your certificate will contain the CPD logo and can be used to provide evidence for compliance.

Example Screens

(Click on the example screens below to view)

Root Cause Analysis L2 Screenshot 1Root Cause Analysis L2 Screenshot 2Root Cause Analysis L2 Screenshot 3
What does the course cover?

The Level 2 Root Cause Analysis for Incident Investigation online training course contains the following 17 topics and includes an assessment at the end of each topic:

What is Root Cause Analysis?

Step 1: Write a Timetable

  • Why a timetable is needed
  • How to produce a sample timetable
  • Why information gathering is more important than information analysis

Step 2: Neutralise the Incident

  • Why it is important to have a neutral statement
  • How to reword a statement to remove all subjective terms

Step 3: Scoping – Introduction

  • The purpose of scoping
  • The 3 scoping activities

Step 3: Scoping – The 5 Hypotheses

  • The purpose of the 5 hypotheses
  • The duration of the activity
  • How to produce 5 hypotheses

Step 3: Scoping – 4 Ps (Paper, People, Parts, Place)

  • The 4 Ps
  • The purpose of the 4 Ps
  • How the 5 hypotheses are used to generate the 4 Ps
  • Why the 5 hypotheses are no longer required when the 4 Ps activity is completed

Step 3: Scoping – Index the Information

  • How to index and organise the information sources identified in the 4 Ps activity
  • How to ensure cooperation with information requests
  • How to know when to move on to the next step in your investigation

Step 4: Produce a Simple Timeline

  • How to review the information sources and identify the relevant events
  • How to sequence the events in a simple timeline

Step 5: Produce a Tabular Timeline

  • The purpose of the tabular timeline
  • How to use the simple timeline to add events, dates and times to the tabular timeline
  • How the tabular timeline is populated with information
  • How to deal with missing information

Step 6: Conduct Interviews

  • How to decide who you need to interview
  • How to adopt an appropriate questioning strategy
  • How to conduct an interview in a manner that will not alienate the witness

Step 7: Identifying Good Practice

  • How to add instances of good practice to the tabular timeline
  • Why you need to know your organisation’s definition of good practice
  • How to deal with examples that exhibit both good and bad practice

Step 8: Identifying Care Delivery Problems

  • How to complete the CDP section on the tabular timeline
  • How to write precise CDPs
  • How to convert a woolly CDP into a precisely worded CDP
  • How to avoid the pitfall of using a patient’s presentation as a CDP

Step 9: Prioritise Care Delivery Problems

  • What is meant by prioritising CDPs
  • How Nominal Group Technique works

Step 10: Wagon-Wheel Analysis

  • The principal reason for carrying out a Wagon-Wheel analysis
  • The principal elements of a Wagon-Wheel diagram
  • How to carry out a Wagon-Wheel analysis
  • The goal of the recommendations that are made

Step 10: Wagon-Wheel Analysis – Identifying Root Causes

  • Why the analysis does not usually identify root cause
  • What the term root cause means
  • How to evaluate each contributory factor to determine whether or not it is a root cause

Step 11: Produce the Incident Investigation Report

  • How the report is produced
  • Why it should not take long to produce the report
  • What is submitted with the report
  • The report headings
  • Producing a fit-for-purpose report

Step 12: Debrief and Follow-up

  • Why you need to give staff feedback
  • What should be included in the feedback


The assessment is generated from question banks so that the questions change each time a candidate takes the assessment – making the training suitable for initial and refresher training.

There is no limit on the number of attempts at the assessment and informative feedback is given so candidates can learn from their incorrect responses.

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