Sales 0333 577 5016

Support 0333 577 5017
Developed in Partnership

InPractice is a medico-legal consultancy. Who primarily provide training on law and ethics to the NHS, private healthcare providers, professional associations and pharmaceutical companies.

No. of licences % saving
10-19 10%
20-49 20%
50-99 25%
100-149 30%
150-199 35%

For discounted prices on 200+ licences, please email us at or call us on 0333 577 5016.

Root Cause Analysis for Incident Investigation (Level 2)

Duration: 4 hours
Cost: £90+VAT

This InPractice online training provides a structured approach to incident investigation, from gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. The training follows a proven Root Cause Analysis (RCA) methodology tailored to investigating patient incidents in hospitals, care homes and care services.

The approximate duration of this training is 4 hours.

We also offer the Root Cause Analysis for Incident Investigation (Level 1) training course.

When do I get my certificate?

When you have successfully passed the course you will be able to download and print your certificate straight away.

As this course has been accredited by the CPD Certification Service, your certificate will contain the CPD logo and can be used to provide evidence for compliance.

What does the course cover?

The course contains the following 17 topics and includes an assessment at the end of each topic:

What is Root Cause Analysis?

Step 1: Write a Timetable

  • Why a timetable is needed
  • How to produce a sample timetable
  • Why information gathering is more important than information analysis

Step 2: Neutralise the Incident

  • Why it is important to have a neutral statement
  • How to reword a statement to remove all subjective terms

Step 3: Scoping - Introduction

  • The purpose of scoping
  • The 3 scoping activities

Step 3: Scoping - The 5 Hypotheses

  • The purpose of the 5 hypotheses
  • The duration of the activity
  • How to produce 5 hypotheses

Step 3: Scoping - 4 Ps (Paper, People, Parts, Place)

  • The 4 Ps
  • The purpose of the 4 Ps
  • How the 5 hypotheses are used to generate the 4 Ps
  • Why the 5 hypotheses are no longer required when the 4 Ps activity is completed

Step 3: Scoping - Index the Information

  • How to index and organise the information sources identified in the 4 Ps activity
  • How to ensure cooperation with information requests
  • How to know when to move on to the next step in your investigation

Step 4: Produce a Simple Timeline

  • How to review the information sources and identify the relevant events
  • How to sequence the events in a simple timeline

Step 5: Produce a Tabular Timeline

  • The purpose of the tabular timeline
  • How to use the simple timeline to add events, dates and times to the tabular timeline
  • How the tabular timeline is populated with information
  • How to deal with missing information

Step 6: Conduct Interviews

  • How to decide who you need to interview
  • How to adopt an appropriate questioning strategy
  • How to conduct an interview in a manner that will not alienate the witness

Step 7: Identifying Good Practice

  • How to add instances of good practice to the tabular timeline
  • Why you need to know your organisation's definition of good practice
  • How to deal with examples that exhibit both good and bad practice

Step 8: Identifying Care Delivery Problems

  • How to complete the CDP section on the tabular timeline
  • How to write precise CDPs
  • How to convert a woolly CDP into a precisely worded CDP
  • How to avoid the pitfall of using a patient's presentation as a CDP

Step 9: Prioritise Care Delivery Problems

  • What is meant by prioritising CDPs
  • How Nominal Group Technique works

Step 10: Wagon-Wheel Analysis

  • The principal reason for carrying out a Wagon-Wheel analysis
  • The principal elements of a Wagon-Wheel diagram
  • How to carry out a Wagon-Wheel analysis
  • The goal of the recommendations that are made

Step 10: Wagon-Wheel Analysis - Identifying Root Causes

  • Why the analysis does not usually identify root cause
  • What the term root cause means
  • How to evaluate each contributory factor to determine whether or not it is a root cause

Step 11: Produce the Incident Investigation Report

  • How the report is produced
  • Why it should not take long to produce the report
  • What is submitted with the report
  • The report headings
  • Producing a fit-for-purpose report

Step 12: Debrief and Follow-up

  • Why you need to give staff feedback
  • What should be included in the feedback
Can’t find the training you want? Just email us at or call us on 0333 577 5016 to discuss what you are looking for. We regularly add to our training portfolio and adapt existing training to specific end user requirements.