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How do I renew training?


When you renew training for a user, it will clear their current progress, certificate and completion status and will automatically allocate a new licence.

To renew your staff training:

  1. Choose People – Training Progress/Renewals from the menu bar at the top of the page.
  2. Choose the required group using the Select Group drop down list.
  3. If necessary, choose the required course using the Select Training drop down list. This step is usually not required.
  4. You will now see a list of users for the selected group.
  5. Tick the checkbox to the left of any users that you want to renew.
  6. EITHER – click on the Renew Training button. This will renew the training and send them an email to inform them about the renewal.
    OR – click on the Renew Training and Send Password button. This will renew the training and send a new password.
    NB: After you do the step above, don’t click on anything else until progress indicators clear and red text is replaced with grey.
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