Root Cause Analysis for Incident Investigation Course (Level 1)

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  • Certified by CPD
  • Audio voiceover
  • Approximate course duration 1-2 hours
  • Downloadable certificate on completion
  • 100% online training

Our Root Cause Analysis for Incident Investigation (Level 1) course is about the purpose and process of a Root Cause Analysis investigation. It explains the methodology and the role of the investigation team. It also describes what happens when people provide witness statements, or contribute to an investigation in an interview.

This course takes approximately 1 to 2 hours to complete.

Which Root Cause Analysis training course should I take?

Level 1 – This is an introductory course perfect for people who will be involved in investigations. It allows staff to understand the process so they know what to expect. It can also be used by investigators before further face-to-face training.

Level 2 – This comprehensive training course is designed for investigators. It covers gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. Please note: Root Cause Analysis for Incident Investigation Level 2 training covers all the material in Level 1.

What is Root Cause Analysis?

Root Cause Analysis (RCA) is a problem solving method that identifies the root cause of an incident. It explores all of the possible factors associated with that incident. The process addresses four questions. What happened? How did it happen? Why did it happen? What can be done to prevent it from happening again?

RCA is not about assigning blame or focusing on individual errors. It is about the systems and controls in place that allowed the incident to happen.

Who is the Root Cause Analysis for Incident Investigation (Level 1) Course for?

This Level 1 Root Cause Analysis course is for people who will be involved in investigations. It encourages them to take part in the process by making sure they know what to expect. It can also be used as an introductory course for investigators before face-to-face training.

What are the learning outcomes for the Root Cause Analysis Level 1 course?

After completing the course you will be able to describe:

  • The purpose of an RCA investigation.
  • Important principles that guide an RCA investigation.
  • The key steps in an RCA investigation.
  • The information that investigators will collect during an investigation.
  • How investigators analyse this information using a wagon-wheel diagram.
  • How the RCA methodology produces recommendations that are actionable and measurable.
  • What goes into the investigation report.
  • How the investigation outcomes are shared with participants.

When do I get my Root Cause Analysis certificate?

RCA Level 1 Example Certificate

When you have passed the Root Cause Analysis course you will be able to download and print your certificate straight away.

All of our courses conform to CPD guidelines. The CPD Certification Service has accredited the courses. Your certificate will include the CPD logo so you can use it to provide evidence for compliance.

CPD Logo

How long is this Root Cause Analysis certificate valid for?

Your Root Cause Analysis for Incident Investigation (Level 1) course certificate does not expire.

Example Screens from the Root Cause Analysis course

Take a look below at some example screens from our Root Cause Analysis for Incident Investigation (Level 1) online course. We keep our course materials simple and easy to follow, which helps learners to easily understand and retain information.

(Click on the example screens below to view)

Root Cause Analysis Level 1 Screenshot 1Root Cause Analysis Level 1 Screenshot 2Root Cause Analysis Level 1 Screenshot 3

What does the Root Cause Analysis course cover?

The online course contains the following 11 topics:

1 – What is Root Cause Analysis?

The first topic outlines the purpose of an RCA investigation. It explains the focus on improvement and avoidance of blame. You will also learn about the twelve steps and three phases in an RCA investigation.

2 – The Timetable

The second topic is about the investigation timetable. It outlines what the timetable covers, why you need a timetable and how investigators allocate time.

3 – Removing Bias and Opinion

The third topic explores the problem of bias and opinion in incident reports. You will also learn how the team will neutralise the reports and about how you can avoid opinion and bias when you report an incident.

4 – Scoping

This topic describes scoping and identifies why it is necessary. You will learn about potential sources of evidence in four categories. The topic also outlines how to index and file the evidence.

5 – The Timeline

Topic 5 describes simple and tabular timelines.

6 – Additional Information

This topic identifies when investigators need more information and describes two categories of missing information.

7 – Interviews

Topic 7 explains the need for two people to conduct the interviews. The topic also covers what happens to the written records of the interview.

8 – Identifying Good Practice

This topic explains the meaning of ‘good practice’. You will also learn why the investigation team look for examples of good practice.

9 – Identifying Care Delivery Problems

Topic 9 explains the meaning of the term ‘Care Delivery Problem’. You also will learn how to word these problems precisely.

10 – Contributory Factors, Systems and Recommendations

This topic explains the term ‘Wagon-Wheel Analysis’. You will learn about contributory factors and how the team identify missing or failing systems. The topic also explains how the team come up with recommendations and why they do not identify a definite root cause of the care delivery problem.

11 – Report, Debrief and Follow-up

The final topic identifies what the investigation team will put in their final report. It also covers the feedback they will give to staff who were involved in the incident.

Root cause analysis for incident investigation (Level 1) online course assessment

As soon as you finish all eleven topics, you can take the assessment. The assessment questions come from question banks so that the questions vary each time you do the assessment. You can use the course for initial training and also as a refresher.

The feedback you receive will ensure that you can learn from any mistakes you make.

You can do the assessment as many times as necessary.

Root Cause Analysis for Incident Investigation (Level 1) course reviews

i2Comply ReviewsDo you want to know what previous candidates have to say about our Root Cause Analysis for Incident Investigation (Level 1) course? This course has an average rating of 4.1 out of 5 stars. You can read our customers’ feedback here.

Your review is very important to us. It helps us to make informed decisions about improvements and gives other learners the information they need to decide whether this is the right course for them. So, feel free to leave a review.

Other online courses

We also offer online training courses in categories including fire safety, health and safety, food hygiene and regulatory compliance. So, you can explore training courses across several different categories and find a course that meets your training needs.

Start your e-learning today

Starting your e-learning with i2Comply is easy. To purchase our Root Cause Analysis for Incident Investigation (Level 1) course, all you need to do is add the course to your basket and proceed with checkout.

Once your purchase is complete, you will receive an email that contains your login details and instructions on how to access the course. Our online training can be completed any time and anywhere, so you can choose a time that suits you best.

If you are purchasing for your team, don’t forget to take advantage of our bulk purchase discounts. You can see a full list of bulk purchase discounts at the left side of the page. Discounts are automatically applied at checkout.

Do you have any questions?

If you have any questions or require further information, get it touch with our friendly team.

Also, visit our Help & Support section, which contains answers to frequently asked questions.

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