Root Cause Analysis for Incident Investigation Course (Level 1)

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  • Certified by CPD
  • Audio voiceover
  • Approximate duration 1-2 hours
  • Downloadable certificate on completion

Our Root Cause Analysis for Incident Investigation course (Level 1) makes you aware of the purpose of, and the process followed, during a Root Cause Analysis (RCA) investigation. It gives you a better understanding of the RCA methodology, the role of the investigation team and what is expected of employees who are asked to provide witness statements, or are called to interview, during an investigation.

The CPD Certification Service has certified this training course.

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Other Courses

We also offer Root Cause Analysis for Incident Investigation course (Level 2).

Please note: Root Cause Analysis for Incident Investigation Level 2 training covers all the material in Level 1.

RCA Level 1 Example Certificate

When do I get my Root Cause Analysis certificate?

When you have successfully passed the course you will be able to download and print your certificate straight away.

Your certificate will include the CPD Certification Service logo. Therefore you can use it to provide evidence for compliance.

Example Screens from the Root Cause Analysis course

(Click on the example screens below to view)

Root Cause Analysis Level 1 Screenshot 1Root Cause Analysis Level 1 Screenshot 2Root Cause Analysis Level 1 Screenshot 3

What does the Root Cause Analysis course cover?

The course contains the following 11 topics:

1 – What is Root Cause Analysis?

The first topic outlines the purpose of an RCA investigation and explains the focus on improvement and avoidance of blame. You will learn about the twelve steps and three phases in an RCA investigation.

2 – The Timetable

The second topic outlines what the investigation timetable covers, why you need a timetable and how time should be allocated.

3 – Removing Bias and Opinion

The third topic explores the problem with bias and opinion in incident reports. You will learn how the investigation team will neutralise the reports and about how you can help them by avoiding opinion and bias when you report an incident.

4 – Scoping

This topic describes scoping and identifies why it is necessary. You will learn about potential sources of evidence in four categories. The topic outlines how to index and file the evidence.

5 – The Timeline

This topic describes simple and tabular timelines.

6 – Additional Information

This topic identifies when more information may be required and describes two categories of missing information.

7 – Interviews

This topic explains the need for interviews conducted by two people. The topic also covers what happens to the written records of the interview.

8 – Identifying Good Practice

This topic explains the meaning of ‘good practice’ and why the investigation team will look for examples of good practice.

9 – Identifying Care Delivery Problems

This topic explains the meaning of the term ‘Care Delivery Problem’. You will learn how to word CDPs precisely.

10 – Contributory Factors, Systems and Recommendations

This topic explains the term ‘Wagon-Wheel Analysis’. You will learn about contributory factors and how the team will identify missing or failing systems. The topic explains how the team will come up with recommendations and why they will avoid identifying a definite root cause of the CDP.

11 – Report, Debrief and Follow-up

The final topic identifies what the investigation team will put in their final report and the feedback they will give to staff who were involved in the incident.


Once you have completed all of the topics, you will be allowed to take the assessment. The course generates an assessment from question banks so that the questions change each time a candidate takes the assessment. This makes the training suitable for initial and refresher training.

There is no limit on the number of attempts at the assessment. In addition, the course gives useful feedback so candidates can learn from incorrect responses.

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