Root Cause Analysis for Incident Investigation Course (Level 2)

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  • Certified by CPD
  • Audio voiceover
  • Approximate course duration 4 hours
  • Downloadable certificate on completion

This Root Cause Analysis for Incident Investigation online training provides a structured approach to incident investigation. It covers gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. The training follows a proven Root Cause Analysis (RCA) methodology tailored to investigating patient incidents in hospitals, care homes and care services.

Please note: Root Cause Analysis for Incident Investigation Level 2 training covers all the material in Level 1.

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Who is the Root Cause Analysis for Incident Investigation (Level 2) Course for?

This Level 2 course is a comprehensive training package for investigators.

What are the learning outcomes for the Root Cause Analysis Level 2 course?

After completing the course you will be able to describe:

  • The purpose of RCA in an incident investigation
  • The underlying principles that guide RCA in incident investigation
  • 12 key steps when applying RCA
  • How information is gathered and organised in the investigation folder
  • The purpose of a wagon-wheel analysis and explain how a wagon-wheel is produced
  • How RCA can produce recommendations that are both actionable and measurable
  • The essential elements of an incident investigation report and explain how it is produced
  • How the investigation outcomes are communicated to participants

When do I get my Root Cause Analysis certificate?

RCA Example Certificate

When you have passed the course you can download and print your certificate straight away.

All of our courses conform to the Continuing Professional Development (CPD) guidelines and have been accredited by the CPD Certification Service. Your certificate will include the CPD logo and therefore, you can use it to provide evidence for compliance.

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Example Screens from the Root Cause Analysis course

(Click on the example screens below to view)

Root Cause Analysis L2 Screenshot 1Root Cause Analysis L2 Screenshot 2Root Cause Analysis L2 Screenshot 3

What does the Root Cause Analysis course cover?

The online course contains the following 17 topics:

1 – What is Root Cause Analysis?

2 – Step 1: Write a Timetable

The first topic explains why you need a timetable and how to produce one. Then you will learn about why information gathering is more important than information analysis.

3 – Step 2: Neutralise the Incident

The second topic explains why it is important that you have a neutral statement about the incident. You will learn how to reword a statement to remove all subjective terms.

4 – Step 3a: Scoping – Introduction

The third topic describes the purpose of scoping and outlines three scoping activities.

5 – Step 3b: Scoping – The 5 Hypotheses

This topic describes the activity called ‘5 hypotheses’. You will learn how to produce 5 hypotheses about the incident.

6 – Step 3c: Scoping – 4 Ps (Paper, People, Parts, Place)

This topic is about the 4 Ps of Root Cause Analysis. You will learn about how the 5 hypotheses of the previous topic generate the 4 Ps.

7 – Step 3d: Scoping – Index the Information

This topic describes how to organise the information identified in the 4 Ps activity. You will learn how to ensure cooperation with information requests. You will also learn about when to move on to the next step in your investigation.

8 – Step 4: Produce a Simple Timeline

This topic explains how to identify relevant events and then how to put them in a simple timeline.

9 – Step 5: Produce a Tabular Timeline

This topic describes how to create a tabular timeline, You will learn how to populate this timeline with events, dates and times. You will also learn how to deal with missing information.

10 – Step 6: Conduct Interviews

This topic explains how to select people for interview. Then you will learn about how to question people in an interview. The topic also explains how to interview witnesses without alienating them.

11 – Step 7: Identifying Good Practice

This topic is about how and why to add instances of good practice to the tabular timeline.

12 – Step 8: Identifying Care Delivery Problems

This topic explains how to add care delivery problems to the tabular timeline. Then you will learn how to write about these problems precisely. The topic also explains why you should avoid using a patient’s presentation as a CDP.

13 – Step 9: Prioritise Care Delivery Problems

In this topic you will learn how to prioritise CDPs using the Nominal Group Technique.

14 – Step 10: Wagon-Wheel Analysis

In this topic you will learn about how and why to carry out a Wagon-Wheel analysis.

15 – Step 10: Wagon-Wheel Analysis – Identifying Root Causes

In this topic you will learn how to evaluate each contributory factor in the Wagon-Wheel analysis to determine whether or not it is a root cause.

16 – Step 11: Produce the Incident Investigation Report

This topic explains how to produce the Incident Investigation Report that is fit for purpose.

17 – Step 12: Debrief and Follow-up

The final topic explains why you need to give staff feedback and what should be included in the feedback.


There is an assessment at the end of each topic and you can do each assessment as often as necessary.
When you have completed all the assessments then you have passed the course and can download a certificate of your achievement.

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